Keep the list of open problems and their status
Keep up to date which problems are open, who has them, what stage they are at and which have not moved for weeks.
The task in figures
- Gives you back
- 0 h a monthper team; today it takes 5.1 to 10.5 h a month
- Elmira today
- On the way
- Frequency
- Weekly
- Who does it today
- Analyst
- Version
- Elmira Junior
What hurts today.
The list lives apart from the plan, and goes stale.
Updating it means asking each owner, every week.
Nobody knows whether a problem is stuck or nobody wrote down its progress.
Every area has a problem list: a spreadsheet with what was found, who carries it, where it stands and when it was closed. The analyst updates it every week by asking each owner, presents it at the meeting and chases the ones not moving. As it lives apart from the action plan and the indicators, it goes stale quickly, and nobody knows whether a problem is stuck or whether nobody wrote down its progress.
Done today with
- Expert
- In-person meeting
- Spreadsheet
- Email and chat
- Slides
Each step, today and with Elmira.
Not yet. With the Value Office, each problem is a story with its owner and its stage, and each team’s Funnel shows them up to date, by stage, without anyone building the list.
| Step | Today | With Elmira |
|---|---|---|
| Add each new problem, with its owner | Spreadsheet10 min – 20 min | Comes with the value office |
| Update what stage each one is at | Email and chat, In-person meeting20 min – 45 min | Comes with the value office |
| Flag the ones that have not moved for weeks | Spreadsheet, Expert10 min – 20 min | Still by hand |
| Put together the view for the meeting | Slides, Spreadsheet15 min – 30 min | Comes with the value office |
| Chase the owners of the ones not moving | Email and chat15 min – 30 min | Still by hand |
The conversation
No example conversation: the Obeyaka web app does it, or it comes later.
Does this happen to your team?
Book a demo and we will show you Elmira doing this task.
More cases of problem solving
- Gather the problems people on the floor reportWhat is said in the hallway reaches nobody.
- Spot the problems in the indicators’ deviationsPeople react to every number that drops, and none gets solved.
- Record the lessons learnedWhat was learned stays at the end of the A3, and nobody reads it again.